Holiday Shipping Deadlines
Important information and cut-off dates to know when purchasing Bella Branch by Michele Baratta products* this holiday season:
Domestic Orders (orders with a shipping address in the USA)
Priority Mail - order by December 19th, 2018
(NOTE: We ship all orders Priority mail)
Priority Mail Express - December 20th, 2018
International Orders: International delivery times vary from country to country and we can make no guarantees about order delivery times. Please do not place international orders if you NEED your item before December 25th as your package will likely not arrive in time.
**Black Friday // Cyber Monday Sale Policies**
Black Friday/Cyber Monday Weekend Sale promotion starts on Friday, November 22nd at 12:01AM EST and ends on Monday, November 26th at 11:59PM EST.
Promotions are limited time offers. Discounts are applied to orders placed within the promotional period only. We cannot make a price adjustment to purchases made before the promotion starts or extend the sale once it has ended--even if you missed it by only 15 minutes--so shop early!
The Bella Branch by Michele Baratta team works hard to ship your products out as soon as possible. However, since we receive a massive amount of orders during Black Friday and Cyber Monday, please note that processing time may take longer than the usual 1-2 days. USPS also receives a high volume of packages to deliver after Black Friday and during the holiday season, so expect a delay in delivery time as well. We appreciate your patience!
If you'd like to receive your products faster, please select USPS USPS Express shipping during checkout. This means that your package ships faster once it gets to USPS. Our normal processing time still applies.
Sale items are non-refundable. Items purchased during Black Friday and Cyber Monday sales are only returnable for exchange or store credit. ALL "custom items" are non-refundable.
Orders that have been placed Monday-Friday before 5 PM PST will begin to process within 24 hours (not including holidays) and will ship within 1-2 business days after receiving approved payment. We are not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the United States Postal Service.
Please note that USPS Priority shipping option does not equate to "express" processing. It means that once your package is received by USPS, it will have a faster shipping time of 1-3 days domestically (not guaranteed). Our normal order processing time of 1-2 days still apply even if you select a faster shipping method. Please plan accordingly if you need the product to arrive by a certain date. To upgrade your shipping to a guaranteed delivery date, please contact email@example.com.
Do you ship internationally?
Yes! We do our best to ship everywhere. Most international orders take anywhere from 1 to 4 weeks to arrive. Unfortunately customs systems vary depending on the country so we can’t give exact estimates for transit. If you have not received your package after an unusual amount of time, please contact your country's Customs department to see if the package is being held for pick-up since there may be customs duties/taxes that needs to be paid before you can receive your package. All customs fees and taxes are the responsibility of the customer. We cannot control the international shipping process after the package has been shipped from our shipping department.
What’s your return and exchange policy?
Returns are accepted on all Bella Branch by Michele Baratta products, excluding Custom pieces, used items or damaged pieces (by the customer). All returns must be postmarked and mailed within thirty (30) days of the date of purchase. Item(s) must be in original unused condition, and must contain all packaging, boxes, and/or cards included.
Please note that Bella Branch cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase.
To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item on the invoice. Bella Branch does not cover the cost of return shipments. Your order will be refunded the day it arrives back to the headquarters. Sale items and items purchased during promotional events (ie. Black Friday Sale, etc) are only returnable for exchange or store credit, unless otherwise noted as FINAL SALE. Final sale items cannot be returned or exchanged.
Please mail all returns to:
Bella Branch by Michele Baratta
970 Marisa Lane
Encinitas, CA 92024
Shipping and insurance charges are non-refundable, and the customer will be responsible for returned shipping costs, unless the item returned has been damaged in transit (with provided proof of damage). Improper packaging will not be accepted for returns or exchanges of Michele Baratta items, and it is highly recommended to purchase shipping insurance as Bella Branch by Michele Baratta is not responsible for lost or damaged packages.
If you request a refund or store credit from Bella Branch, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. It may take up to five (5) days for the refund to remit payment into the given account
Damages and Exchanges-
If you would like to exchange the product initially purchased, the customer is responsible for all shipping costs for the exchange. All sales are final unless the sale item has been damaged. When Bella Branch receives the item for exchange, we will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product.
Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify Bela Branch as soon as the package has been received at firstname.lastname@example.org. Bella Branch will file a claim with the insurance provider and the customer will be e-mailed with further instructions. Please do not throw away damaged packaging and/or envelopes containing damaged pieces.
How about Taxes/Duties and Refused Shipments (for international orders)
The customer (international shipping), is responsible for any additional taxes, duties and/or custom fees. If the customer decides to refuse shipments from Bella Branch, he/she is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have accrued on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once Bella Branch has received the refused package. The same policy applies to any package that arrived at its destination (according to the tracking) but was noted as undeliverable as addressed/wrong address by your local postal service and returned to Bella Branch.
In order to comply with export regulations, we are required by law to declare the exact values of all items in the package and mark them as dutiable merchandises. We cannot declare less than their true values as it is a violation of U.S. law and the laws of most other countries. As a retailer, we are prohibited from marking your order as a "gift" even if the order is intended as a gift to the recipient.
Still have questions? Email us at email@example.com and we will get back to you asap!